FAQs

Frequently Asked Questions

How do I contact Perqen support?

For the fastest response, please message us on WhatsApp at +44 7344 290145. If your request is not urgent, you can also email support@perqen.co.uk.

What are your delivery times?

We currently deliver within the United Kingdom. Delivery options and timings are shown at checkout and in our shipping policy.

Can I return an item?

Yes, unopened products can generally be returned within 14 days of delivery. Please review our refund policy for full details before sending anything back.

What if my order is damaged or incorrect?

Contact us as soon as possible with your order number and photos of the issue. We’ll review the case and advise on the next step.

Can I cancel my membership?

Please message us on WhatsApp or email support and we’ll help with membership questions, including cancellation or account changes where applicable.