Refund policy

Refund Policy

Last updated: June 2026

If you need help with a return, refund, or faulty item, please contact Perqen support as soon as possible by WhatsApp at +44 7344 290145 or email support@perqen.co.uk.

Returns

Unopened products may generally be returned within 14 days of delivery. Items should be returned in their original condition and packaging where possible. Opened supplements are usually not eligible for return unless they are faulty or damaged.

Faulty or incorrect items

If an item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with your order number and a short description of the issue. We will review the case and advise on the next step.

Refunds

Approved refunds are issued to the original payment method within 14 days of us receiving the returned item, or within 14 days of the issue being confirmed where no return is needed. Your bank or payment provider may take a few additional days to show the funds.

Membership fees

Membership fees are non-refundable except where required by law or where a specific guarantee or promotion states otherwise.

How to start

Please include your order number, the email used at checkout, and any helpful photos if the item is damaged or incorrect.