Privacy & Cookie Policy

Privacy & Cookie Policy

Last updated: April 2026

This policy explains how Olympus Premium Health Limited (trading as Perqen) collects and uses your personal data when you visit perqen.co.uk or purchase a membership.

1. Who we are

Data controller: Olympus Premium Health Limited (trading as Perqen)
Registered address: 82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom
Email: support@perqen.co.uk
WhatsApp: +44 7344 290145

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Data we collect

  • Name, email address, delivery address, and phone number when you place an order or create an account
  • Payment details (processed securely by Shopify Payments / Stripe — we do not store card numbers)
  • Browsing behaviour on our site (pages visited, products viewed) via cookies and analytics
  • Customer support communications

3. How we use your data

  • To process and fulfil your orders and membership
  • To manage your account and membership status
  • To send transactional emails (order confirmation, shipping updates)
  • To send marketing emails if you have opted in (you may unsubscribe at any time)
  • To improve our website and services using aggregated analytics
  • To comply with our legal obligations

4. Legal basis for processing

  • Contract performance: processing your order and membership
  • Legitimate interests: fraud prevention, site security, improving our services
  • Consent: marketing emails and non-essential cookies
  • Legal obligation: tax records and regulatory compliance

5. Cookies

We use the following types of cookies on perqen.co.uk:

  • Essential cookies: Required for the site to function (shopping cart, login session). These cannot be disabled.
  • Analytics cookies: Google Analytics (GA4) tracks anonymous usage data to help us improve the site. Google’s privacy practices are described at policies.google.com/privacy.
  • Marketing cookies: Used only if you explicitly opt in. No paid-ad tracking is enabled for the organic launch.

You can manage your cookie preferences using the banner shown on your first visit, or by clearing your browser cookies at any time.

6. Data sharing

We share your data only with:

  • Shopify Inc. (e-commerce platform and payment processing)
  • Delivery carriers (for shipping your orders)
  • Google LLC (analytics — anonymised data only)
  • HMRC or other authorities if required by law

We do not sell your personal data to third parties.

7. Data retention

We retain order data for 7 years to comply with HMRC requirements. Account data is kept for as long as your account is active, plus 12 months. You may request deletion at any time (subject to legal obligations).

8. Your rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (right to erasure)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO: ico.org.uk

To exercise any of these rights, email support@perqen.co.uk.

9. Contact

Olympus Premium Health Limited (trading as Perqen)
82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE
support@perqen.co.uk
WhatsApp: +44 7344 290145

Launch note: For launch support, please use WhatsApp first at +44 7344 290145.