Cancellation policy

Perqen Membership — Purchase options cancellation policy

Perqen membership is sold by Olympus Premium Health Limited (trading as Perqen), registered in England and Wales, company number 13621708, 82A James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom. Contact us at support@perqen.co.uk.

Plans and billing
Membership is available as an annual plan at £29.99 per year, or a monthly plan at £4.99 per month with the first month free. Both plans renew automatically using the payment method on your account until you cancel. Annual plans are charged on the anniversary of your start date. Monthly plans are charged monthly, with the first charge falling one month after you join. Membership is a service and is separate from the goods you buy from us.

Renewal reminders
We email you 7 days and 3 days before each renewal, stating the renewal date and the amount that will be charged, so that you can cancel first if you wish.

How to cancel
You can cancel at any time, with no cancellation fee, either from the manage subscription link in your Perqen account, or by emailing support@perqen.co.uk from the email address on your account. Email cancellations are actioned within one working day. If you are cancelling within 48 hours of a renewal date, please email us so that we can make sure the cancellation takes effect before the charge is taken.

What happens when you cancel
Your membership pricing and benefits continue until the end of the period you have already paid for, and are not renewed after that. We do not pro-rate or refund part-used membership periods, except where required by law or where the 14-day right to cancel below applies. Orders you have already placed at member pricing are not affected.

Your 14-day right to cancel
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you join, and 14 days from any renewal charge, in which to cancel and receive a refund of that charge. Email support@perqen.co.uk within that period. Where you have already placed orders at member pricing during that period, we may deduct from the refund the difference between the member price and the standard retail price of those orders. Refunds are made to the original payment method within 14 days of you telling us you wish to cancel.

Changes to membership
If we change the price of membership or the terms of this policy, we will tell you by email at least 30 days before the change takes effect, and you may cancel before it applies.

Failed payments
If a renewal payment fails, we will retry it and email you. If payment cannot be taken, membership benefits are suspended and the membership ends. You can rejoin at any time.

Complaints
If you are unhappy with how we have handled a cancellation or refund, email support@perqen.co.uk and we will respond within five working days. Nothing in this policy affects your statutory rights.

Last updated: 4 September 2026